Troubleshooting

Answers to the problems people run into most.

No sound

Sound matters more in Angles than in other camera apps. It is how clips are lined up. A clip without sound usually can't be placed.

A camera loses sound when something else is using the microphone. The usual causes are a phone call, a voice assistant, or another app that records.

• On Android, the camera screen shows a red message while you record, such as "No sound: another app is using the microphone" or "No sound is reaching the microphone". The phone also vibrates. Everyone sees "no sound" next to that camera's letter on the Cameras screen.
• On iPhone, the recording stops instead. What you filmed up to then is saved. Tap Resume recording when the microphone is free again.

What to do:

1. End the call or close the other app.
2. Check that nothing is covering the microphone, such as a finger or a case.
3. Stop the take and start a new one.

To avoid calls in the middle of a take, you can switch on airplane mode before the event. Filming still works without a connection, and your clips upload later.

The finished video uses the sound from one camera all the way through. Angles picks the cleanest one. You can pick a different one under Sound in the editor or on the Render screen.

A clip won't sync

Open Footage and look at the line next to the person who added the clip.

"Not synced yet" or "waiting"

The clip hasn't been matched yet. Syncing starts a few seconds after the last clip arrives, and a clip can only be matched once it has uploaded. Give it a moment. If clips have arrived since the last cut, tap the Sync clips now button on the Footage screen.

"Couldn't sync"

Angles couldn't find this clip's sound in anyone else's clip. Common reasons:

• The clip has no sound. See No sound.
• Nobody else was filming at that time. Angles needs two clips that hear the same thing.
• The cameras were too far apart to hear the same sound, or the place was very quiet.
• The video is from a different event.

"No recording time, left out"

This happens with videos added from your library that were saved from a chat or a shared album. Those copies lose the time they were recorded. Add the original from the phone that filmed it instead. On iPhone you can also add it again and choose Use Photos' date when asked.

"Placed by clock" or "placed by file time"

The sound didn't match, so Angles put the clip where its recording time says it belongs. It may be slightly off. If it looks wrong in the editor, swap that shot to another camera or remove it.

"Sync failed"

Something went wrong on our side. Anyone in the shoot can start it again from the Footage screen with Sync clips now, or Re-cut on Android. If it keeps failing, contact us.

An upload is stuck

1. Open Angles and leave it open for a few minutes. On iPhone, clips are made ready to send only while the app is open.
2. Check your connection. Clips wait on the phone when there is no signal and carry on when it comes back.
3. Check the Wi-Fi setting. If the Footage screen says "Waiting for Wi-Fi", see the next answer.
4. Stop recording. While your camera is recording, Angles holds clips back so filming comes first.
5. Look for a red message on the Footage screen. If there is one, tap Try again on iPhone or Retry on Android.
6. Free up some space. Angles needs room to get a clip ready before it sends it.

Nothing is lost while a clip waits. It stays on your phone until our servers have all of it.

Some uploads can never finish, and the message says why:

• "This shoot was deleted" or "This clip was removed from the shoot". On iPhone, a take that could not upload is still on your phone. Open Settings, look under Storage and tap Save to Photos to keep it. On Android your takes are already in your gallery under Movies › Angles.
• The shoot is archived or full. See Limits.

Waiting for Wi-Fi

You have the Wi-Fi only setting turned on, and the phone is on mobile data. Either connect to Wi-Fi, or turn the setting off:

• On iPhone: home screen, Settings, then Videos on Wi-Fi only.
• On Android: home screen, the gear, then Upload on Wi-Fi only.

You can see which cameras are waiting for Wi-Fi on the Cameras and Footage screens. The video can be edited with the clips that have arrived, and the rest can be added later.

A phone's hotspot can count as mobile data, so clips may also wait there.

I can't join a shoot

• "No shoot with the code". Check the letters with whoever invited you. Codes are 6 letters. Older shoots have 4. A code stops working when its shoot is deleted or archived.
• The code boxes do nothing after 4 letters. For a 4-letter code, press Go on the keyboard on iPhone, or tap the Join button under the boxes on Android.
• "That QR code isn't an Angles shoot". You scanned something else. Point at the QR code on the invite screen of a phone that is in the shoot.
• The link opens a web page instead of the app. Tap Open in Angles on that page. If you don't have the app yet, install it first, then go back to the page.
• "You were removed from this shoot". Someone who has been removed can't rejoin that shoot.
• The shoot is full. A shoot holds up to 60 people.
• "Too many requests from your network". Lots of people joined from the same Wi-Fi at once. Wait a minute and try again.
• Nothing loads. You need an internet connection to join.

I can't record

• Angles asks for the camera and microphone. Tap Allow camera and microphone. If you said no before, the button takes you to your phone's settings (on Android it reads Open settings). Turn on Camera and Microphone for Angles there, then come back.
• "Camera paused" or "Can't record right now". Another app or a call is using the camera or microphone. Close it and try again.
• "Not enough space to film" or "The phone's storage is full". See Storage.
• The camera stops because the phone is too hot. Take it out of the sun, let it cool, and start a new take.

Storage

Video takes a lot of space. Every take is saved on your phone before it uploads.

• The Cameras screen shows how many minutes of space each phone has left. A warning shows on the Cameras screen when a phone has under 10 minutes.
• If your phone fills up while you film, recording stops and what you filmed is saved.

To see how much space Angles is using, open Settings from the home screen and look under Storage.

• On iPhone, tap Clear uploaded takes to remove takes that are already in their shoots. Only the copies on your phone are removed. Without this, Angles removes each take a week after it uploads.
• On Android, tap Clear uploaded. Your takes stay in your gallery under Movies › Angles. Delete them there if you need that space too.

Clips that are still waiting to upload are never cleared.

Adding a video from your library needs free space too: about twice the size of the video while it is made ready to send.

Battery

Filming uses a lot of battery, and the screen stays on while the camera is open.

• Charge before the event. For anything long, bring a power bank.
• Close the camera between takes if there is a long break.
• Uploading also uses battery. Turn on the Wi-Fi only setting and let clips upload later, on a charger.

The Cameras screen shows a low battery warning when a phone drops under 20%.

Removing someone

Only the person who started the shoot can remove someone from it.

• On iPhone: open Cameras, press and hold the person's picture, then choose Remove from shoot… or Remove and delete their clips….
• On Android: open Cameras, tap Remove someone…, pick the person, then choose Remove, keep their clips in the shoot or Remove and delete their clips.

What happens:

• They are out of the shoot straight away and can't rejoin it.
• If you keep their clips, the clips stay in the shoot and in the video.
• If you delete their clips, everything they added is removed from the shoot and the cut is made again. This can't be undone.
• The videos on their own phone are not touched.

The person who started the shoot can't be removed. To end a shoot for everyone, delete it.

Taking a video down

If you started the shoot

Open the published video in Angles and tap Unpublish. The link stops working for everyone. To remove the video and all its clips for good, delete the shoot.

If it is someone else's video

1. Ask the person who shared it. Whoever started the shoot can take it down in a few seconds.
2. Or report it. On the video's web page, tap Report this video at the bottom. In the iPhone app, the same button is under the video.
3. Choose what is wrong, for example that you are in it and didn't agree, or that it shows a child.
4. Add your email if you want a reply, then tap Send report.

A person at Angles looks at every report. You can also email privacy@shootangles.com.

Reporting a shoot

If you are in a shoot that has something in it that shouldn't be there, you can report the whole shoot. On iPhone, tap ⋯ on the shoot's screen or the Footage screen, then Report this shoot. On Android, tap Report on the shoot's screen or the Footage screen.

Privacy basics

• No accounts. Angles asks for a first name and nothing else. No email, no phone number, no location.
• Who can join: anyone with the shoot's code or invite link. Share it only with people you want in.
• Who sees your clips: everyone in the shoot can see and use every clip in it.
• Who sees the finished video: the people in the shoot, and anyone you give the invite link or code to (the invite page plays the synced video). Nobody else, until the person who started the shoot publishes a link. Then anyone with the link can watch, unless they set it to Only the crew. Published videos are not listed anywhere.
• How long clips are kept: 30 days after the last activity in the shoot. Finished videos are kept until they are deleted.
• Deleting: you can delete your own clips. The person who started the shoot can delete any clip, remove people, unpublish, and delete the whole shoot.
• Filming other people: ask first, and take extra care with children. You are responsible for what you film and share.

Read the full privacy policy and terms.

Contact us

Email hello@shootangles.com. There are no accounts, so we can't look you up by name. Please include:

• the shoot's code or link
• your first name as you typed it in the app
• whether you are on iPhone or Android
• what you saw, word for word if there was a message

For privacy and deletion requests, write to privacy@shootangles.com.